HELP & QUESTIONS


How do I know what size nails I need?
If you’re not sure of your KQ nail sizes, the easiest and most accurate way is to order a KQ Sizing Kit first.
Your KQ Sizing Kit is FREE, you just pay postage.
Try each size against your natural nails and note the five numbers that fit best, from thumb to little finger. Once I have your sizes, I can create your set to fit you.
I’ll also keep a record of your sizes to make future KQ orders even easier.
Please remember that sizing can vary between different nail shapes and lengths, so if you choose a different shape in future, I may recommend sizing again.
What shapes and lengths are available?
KQ currently offers:
Short Square
Short Almond
Medium Almond
Medium Coffin
Available options will be shown on the individual product page when ordering.
What comes with my nail set?
Each KQ set contains 10 handmade press-on nails made to your chosen specifications.
Your application kit includes the essentials you need to prep and apply your nails, including adhesive options and preparation tools.
How long will my press-on nails last?
Wear time depends on your nail preparation, application method and everyday lifestyle.
Adhesive tabs are great for shorter wear and easy removal, while nail glue generally gives a stronger, longer-lasting hold.
Good preparation makes a huge difference.
Can I reuse my KQ nails?
Yes. 
With careful application, removal and storage, KQ press-ons can be worn again.
Avoid pulling or forcing the nails off, as this can damage both your natural nails and the press-ons.
How do I apply and remove my nails?
Full preparation, application and removal guidance is provided with your order.
For the best wear, always make sure your natural nails are clean, dry and properly prepared before application.
Are KQ nails handmade?
Yes. Every KQ set is handmade and hand-painted by me.
Because each set is made individually, there may be tiny variations between sets. That’s part of owning something handmade rather than mass produced.
Handmade nails for Queens who don’t do boring. 
Can I order a custom set?
Absolutely.
If you have an idea, outfit, colour palette or inspiration photo in mind, get in touch and we can create something especially for you.
Custom designs may vary slightly from inspiration images because every KQ set is created by hand.
What if I lose or damage one nail?
Individual replacement nails can be recreated to match your original KQ set wherever possible.
Just get in touch with your original order details, nail size and the nail that needs replacing.
How long will my order take?
KQ nails are handmade to order, so please allow time for your set to be created before dispatch.
Delivery time is separate from the making time, and any current dispatch information will be shown on the website.
Can I return my nails?
Because many KQ sets are handmade to your individual sizing or specifications, change-of-mind returns cannot normally be accepted once work has begun.
If your order arrives faulty, damaged, incorrect or not as described, please contact me and I’ll help get it sorted.
Full details can be found on the Returns & Refunds page.
Still need help?
Got a question, Queen?
Whether you need help with sizing, an existing order, a custom nail idea or you’re simply not sure which set is right for you, please get in touch.
Michaela x
Killer Queen Nailz