Terms and conditions

Thank you for shopping with Killer Queen Nailz. By placing an order, you agree to the terms below. Please read them carefully before ordering, particularly the sizing information, as KQ sets are handmade using the nail sizes you provide.
1. Handmade Nails
Every Killer Queen Nailz set is handmade with care. Because each set is individually created, there may be very small variations between product photographs and the finished nails.
These slight differences are part of the handmade nature of the product and do not affect the overall design or quality of your set.
Colours may also appear slightly different depending on your screen, lighting and device settings.
2. Sizing & Made-to-Measure Sets
Killer Queen Nailz sets are made using the nail sizes supplied by you when ordering.
It is the customer's responsibility to ensure the sizes or measurements provided are correct before placing an order.
Sizing information is available to help you measure your nails, and KQ sizing kits are recommended if you are unsure of your sizes or are ordering for the first time.
Please double-check all sizes before completing your purchase.
If Killer Queen Nailz has made your set correctly according to the sizes you supplied, we cannot be responsible for poor fit caused by incorrect customer measurements or incorrect sizes being provided.
If we have made an error and supplied a size different from the size you ordered, please contact us so we can put it right.
3. Custom & Personalised Orders
Custom orders are created specifically for the individual customer using their chosen sizing, shape, colours and/or design requirements.
Please check all agreed details carefully before confirming your custom order.
Once work has begun on a genuinely personalised or made-to-specification order, changes may not always be possible.
Where an item is genuinely made to your individual specification or clearly personalised, the usual change-of-mind cancellation rights may not apply under UK consumer law.
This does not affect your statutory rights if an item is faulty, not as described or otherwise does not meet legal requirements.
4. Changes & Cancellations
If you need to change something about your order, please contact Killer Queen Nailz as soon as possible.
If work has not yet begun, I will do my best to accommodate changes.
For personalised or made-to-specification products, cancellation rights may be different from those applying to standard goods. Any applicable statutory cancellation rights will always be honoured.
5. Returns, Problems & Refunds
If you believe your order is faulty, damaged, not as described or has been made incorrectly, please contact:
Please include your order number and, where appropriate, clear photographs showing the problem so I can investigate and help resolve it.
Where a set has been correctly made to the nail sizes supplied by the customer, incorrect customer sizing or measurements will not in itself mean that the product is faulty.
Nothing in these terms limits or excludes your statutory consumer rights.
6. Wear & Reusability
Killer Queen Nailz press-ons are designed to be reusable with careful application, removal and storage.
Actual wear time and the number of possible reuses will vary depending on factors including preparation, application method, glue or adhesive used, lifestyle, removal and aftercare.
For this reason, Killer Queen Nailz does not guarantee a specific number of days of wear or a specific number of reuses.
Always follow the KQ application, removal and care guidance and never force press-on nails off the natural nail.
7. Nail Glue & Adhesives
Please follow the manufacturer's instructions and safety information supplied with any nail glue or adhesive product.
Avoid contact with skin and eyes and discontinue use if irritation or an adverse reaction occurs.
Killer Queen Nailz cannot be responsible for problems caused by misuse of adhesive products or failure to follow the relevant manufacturer's instructions.
8. Product Care
Press-on nails should be treated with care.
Avoid using your nails as tools for opening cans, packages or other objects. Excessive force, prolonged soaking, harsh chemicals or incorrect removal may damage the press-ons and/or reduce their potential for reuse.
9. Website & Product Information
Killer Queen Nailz aims to ensure product descriptions, photographs and prices are accurate.
As screens and devices display colours differently, slight differences between the colour displayed online and the physical product may occur.
Occasionally, errors may occur. If an error materially affects an order you have placed, I will contact you to explain the situation and the options available.
10. Contact
If you have any questions about an order, sizing, custom designs or these Terms & Conditions, please contact:
Killer Queen Nailz
Instagram: @killerqueenpressons
Every Queen deserves great nails. 👑