Terms and conditions

Killer Queen Nailz | Terms & Conditions

Last updated: September 2026
By placing an order with Killer Queen Nailz, you agree to the following terms and conditions.
1. Handmade Nails
All Killer Queen Nailz press-on nails are handmade and finished individually.
Because every set is created by hand, small variations in colour, pattern placement, nail art and finish may occur. These slight differences are part of the handmade nature of the product and make each set unique.
Colours may also appear slightly different depending on lighting, photography and individual screen settings.
2. Sizing & Made-to-Measure Sets
Customers are responsible for providing the correct nail sizes when ordering a made-to-measure set.
Please use the Killer Queen Nailz sizing guide or purchase a sizing kit before ordering if you are unsure of your sizes.
Killer Queen Nailz cannot be held responsible for poor fit where incorrect measurements or nail sizes have been supplied by the customer.
Please double-check all sizes before submitting your order.
3. Custom & Personalised Orders
Custom sets are created specifically for you using the colours, style, shape and design agreed before production begins.
Where inspiration photographs are supplied, they will be used as a guide. As each design is handmade, an exact copy cannot always be guaranteed.
Custom and personalised orders may not be eligible for return or exchange simply because you have changed your mind.
This does not affect your statutory rights if an item is faulty, damaged, incorrectly made or not as described.
4. Changes & Cancellations
If you need to change your order, please contact Killer Queen Nailz as soon as possible.
Once work has begun on a handmade or personalised set, changes or cancellations may no longer be possible.
If production has not yet started, I will always do my best to accommodate changes where possible.
5. Returns, Problems & Refunds
Every order is carefully checked before it leaves Killer Queen Nailz.
If your order arrives damaged, is faulty, is not as described or has been made incorrectly, please contact me as soon as possible with photographs and details of the issue so that it can be resolved.
Your statutory consumer rights are not affected by these terms.
Made-to-measure and personalised sets cannot normally be returned because of incorrect customer-supplied sizing or a change of mind.
6. Wear & Reusability
Killer Queen Nailz press-ons are designed to be reusable when they are applied, removed and cared for correctly.
Wear time varies depending on application method, preparation, lifestyle and individual nail type.
No specific wear duration can be guaranteed.
Gently removing adhesive residue and storing your nails safely on their card will help prolong their life.
7. Nail Glue & Adhesives
Please read and follow all instructions supplied with nail glue, adhesive tabs and other application products.
Avoid contact with skin and eyes and discontinue use if irritation occurs.
Killer Queen Nailz cannot accept responsibility for injury, irritation or damage caused by incorrect use of nail glue, adhesives or application products.
8. Product Care
Press-on nails should be treated with care.
Avoid using your nails as tools and take extra care when opening cans, packaging or performing activities that may place excessive pressure on the nail.
Exposure to harsh chemicals, prolonged soaking or forceful removal may damage the nail art or reduce reusability.
9. Website & Product Information
I make every effort to ensure product descriptions, photographs, prices and information on the Killer Queen Nailz website are accurate.
Occasional errors may occur, and information may be updated or corrected where necessary.
Product availability, designs and prices may change without prior notice.
10. Contact
If you have any questions about an order, sizing, custom designs or these Terms & Conditions, please contact:
Instagram: @killerqueenpressons
Killer Queen Nailz 
Every Queen deserves great nails.